Never let a missing bolt or worn-out clip stop your adventure. We supply essential small hardware at zero product cost—you only cover the shipping.

Section 1: How the Free Small Parts Program Works

• 🔩 Zero-Cost Hardware: Verified customers receive complimentary small replacement components for the lifespan of their gear.

• 📦 Nominal Flat Shipping: You only pay the carrier shipping fee to get the components delivered straight to your door.

• ⚡ Expedited Dispatch: Parts are shipped directly from our US fulfillment center or expedited from our factory inventory to minimize downtime.

Section 2: Eligible vs. Excluded Components

Covered Small Parts (100% Free Product Cost)	Excluded Major Components (Available for Standard Purchase)
Mounting Hardware: M8 bolts, nylon lock nuts, washers, sliders	Major Structural Shells: Upper or lower hard shells, main subframes
Latches & Buckles: Shell closure latches, straps, bungee cords	Full Hydraulic Gas Struts: Heavy-duty main lifting cylinders
Small Brackets: Mounting clamping plates, ladder attachment brackets	Main Tent Fabric Body: Full canvas enclosure or rainfly replacements
Caps & Plugs: Track end caps, weather-stripping seals, minor hinges	Telescoping Ladders & Mattresses: Full replacement assemblies

Section 3: Simple 3-Step Parts Request Process

Step 1: Submit Your Request Form

• Fill out the quick form below with your Original Order Number, delivery address, and a clear photo/description of the small part needed.

Step 2: Verification & Shipping Invoice

• Our technical team will identify the exact compatible part within 24 hours and send a secure checkout link covering only the calculated shipping fee.

Step 3: Rapid Dispatch & Tracking

• Once the shipping fee is settled, your replacement package is dispatched with full carrier tracking provided via email.

Section 4: Why We Offer Free Lifetime Small Parts

• 🌲 Sustainable Gear: We believe in repairing over replacing. Extending the lifespan of your setup keeps high-performance gear in the field and out of landfills.

• 🛡️ Uncompromised Reliability: Using original factory hardware ensures optimal fitment, weather sealing, and road safety on every trail.

Q1: What small parts qualify for the free replacement program?

A: Standard small hardware components qualify, including mounting bolts, nuts, slider channels, base track end caps, closure buckles, rainfly rod brackets, and small hinges.

Q2: How much is the shipping fee for small replacement parts?

A: Shipping fees typically range between $5 and $15 depending on your US delivery zone and chosen carrier speed. The exact shipping quote is provided prior to checkout.

Q3: Can I request multiple small hardware pieces at once?

A: Yes. If you need a complete set of mounting hardware or multiple small fasteners, simply list all required items in your request form so we can bundle them into a single shipment.

Q4: What if I need a major component like a full canvas or hard shell?

A: Major structural items, complete ladders, and full canvas bodies are not covered under the free small parts program. However, existing customers receive exclusive discount pricing on all major structural replacement components.