Delivering heavy-duty adventure gear directly to your driveway—fulfilled locally whenever in stock, backed by expedited global logistics.

Section 1: How Our Two-Tier Fulfillment Network Works

• 🇺🇸 Local Warehouse Priority (Primary Fulfillment): All domestic orders are prioritized for dispatch from our US regional fulfillment center to ensure the fastest possible ground delivery times.

• ✈️ Factory-Direct Expedited Dispatch (Stock Backup): If local inventory is sold out or pending restock, your order is dispatched immediately from our central manufacturing facility via tracked, insured priority air/ocean freight at no extra shipping cost to you.

• 📍 End-to-End Tracking: Every shipment—local or international—comes with real-time tracking numbers and automated delivery milestone updates.

Section 2: Estimated Shipping & Delivery Timelines

Fulfillment Route	Processing Time	Transit & Delivery Window	Carrier Partners
US Local Warehouse (In Stock)	1–2 Business Days	3–7 Business Days (Ground / LTL Freight)	FedEx Freight, UPS Ground, Regional Carriers
Direct Manufacturing Hub (Backorder / Direct)	2–3 Business Days	10–18 Business Days (Expedited Freight)	DHL Express, FedEx International, Air Cargo Freight
Replacement Hardware & Small Parts	24 Hours	3–5 Business Days	USPS Priority, UPS Standard

Section 3: Rooftop Tent Freight Delivery Protocol (LTL Freight)

Because rooftop tents are oversized, heavy-duty cargo, freight deliveries follow a secure, white-glove process:

1. Liftgate Service Included

• Your delivery truck arrives equipped with a hydraulic liftgate to safely lower the crated tent from the truck bed to your curb or driveway.

2. Delivery Appointment Scheduling

• The freight carrier will contact you by phone or text 24–48 hours prior to delivery to schedule a mandatory delivery appointment window.

3. Signature & Inspection at Arrival

• Inspect the outer wooden crate and cardboard packaging upon arrival. If noticeable transit damage is present, note it on the driver’s Bill of Lading (BOL) before signing, then take photos and contact our support team immediately.

Section 4: Address Verification & Customs Information

• 🏠 Residential & Commercial Addresses: We deliver to physical residential driveways, commercial shops, and installation facilities. We cannot deliver oversized rooftop tents to P.O. Boxes or APO/FPO military addresses.

• 🛡️ Duties & Customs Fees: For orders dispatched directly from our China production hub to US customers, all standard import customs clearances are handled seamlessly to ensure a zero-surprise delivery experience.

Q1: How do I know where my order is shipping from?

A: Once your order is confirmed and packaged, your shipping confirmation email will display the carrier and origin facility (US domestic center or central manufacturing facility), along with live tracking links.

Q2: Will I be charged extra if my tent ships from the overseas factory?

A: No. You only pay the standard shipping rate calculated at checkout. Any international freight differential or customs processing is absorbed by us.

Q3: Can I change my delivery address after placing an order?

A: Address changes can be accommodated within 12 hours of order placement. Once the freight Bill of Lading (BOL) has been generated and the shipment is in transit, rerouting may incur carrier-mandated reconsignment fees.

Q4: What should I do if my package arrives with visible exterior damage?

A: Mark "Damaged upon receipt" clearly on the carrier's receipt before signing, snap clear photos of the packaging and product, and email support within 48 hours for immediate replacement assistance.